Frequently Asked Questions

Frequently Asked Questions

Everything you may want to know.

From materials and sizing to delivery, returns and care, find clear answers about shopping with Orifine.

Free Shipping

Complimentary delivery on every order within India.

Ships Within 24 Hours

Ready-to-ship styles are generally dispatched on the next business cycle.

7-Day Returns

Eligible unused products may be returned or exchanged.

Secure Checkout

Payments are processed through protected payment partners.

How can we help?

Search by topic or browse the categories below.

 

01

Jewellery & materials

Product composition, stones, finishes and sizing.

What is Orifine jewellery made of?

Orifine’s everyday collection features rhodium-plated jewellery set with brilliant cubic-zirconia stones.

Some limited pieces may use different materials, including eligible 925 sterling silver. Always refer to the individual product page for the exact base metal, plating, stones and specifications.

Are Orifine stones real diamonds?

No. Orifine’s everyday pieces use brilliant cubic-zirconia stones selected for their cut, clarity and light reflection.

We describe them honestly as CZ and do not represent them as natural or laboratory-grown diamonds.

Is Orifine jewellery tarnish-free?

No plated jewellery should be described as permanently tarnish-free. The finish can naturally change over time depending on use, storage, climate and exposure to moisture or chemicals.

Keeping your jewellery dry and away from perfume, lotions and cleaning products will help preserve its appearance.

Is the jewellery suitable for sensitive skin?

Product specifications should be checked on the individual product page. Skin sensitivity differs from person to person, and no jewellery can be guaranteed suitable for every allergy.

If you have a known metal allergy or experience irritation, discontinue use and consult an appropriate medical professional.

Will the product look exactly like the photographs?

We aim to show every product as accurately as possible through catalogue, macro and model photographs.

Slight differences in colour or brightness may occur because of lighting, screen settings and natural production variation. Use the worn-on-model image and listed dimensions to understand scale.

How do I choose the correct ring size?

Use the Ring Size Guide available on eligible ring product pages. Measure an existing well-fitting ring or measure your finger carefully and compare it with the size chart.

Measure at the end of the day and avoid measuring when your hands are unusually cold or swollen.

Are all rings adjustable?

No. Some designs are adjustable while others are produced in fixed sizes.

The product title, size selector and product description will state whether a ring is adjustable. Do not force a fixed-size ring open or closed.

02

Orders, payments & offers

Checkout, automatic savings and order changes.

How do I place an order?
  1. Select your product and any required size or variant.
  2. Add it to your bag.
  3. Enter your delivery and contact information.
  4. Select an available payment method.
  5. Review the order and complete checkout.

An order confirmation will be sent to the email address or mobile number entered during checkout.

Is Cash on Delivery available?

Cash on Delivery may be offered for eligible orders and serviceable PIN codes. The available payment methods will appear during checkout.

COD or high-value orders may require confirmation before dispatch.

How does the Create Your Set offer work?

Add eligible Orifine pieces to your bag:

  • Buy 2 pieces: save 10%.
  • Buy 3 pieces: save 15%.

The eligible saving is applied automatically during checkout. No coupon code is required.

Can the automatic set saving be combined with another offer?

Offer combinations depend on the applicable promotion and Shopify checkout rules.

Checkout will display the final eligible discount before payment. Where two offers cannot be combined, only the applicable saving will be applied.

Can I change or cancel my order?

Contact Orifine immediately with your order number. Changes or cancellations may be possible before the parcel has been packed or dispatched.

Once an order has shipped, we cannot guarantee a cancellation, address change or product modification.

What should I do if I did not receive an order confirmation?

Check your spam or promotions folder and verify whether the payment was completed.

If you still cannot find the confirmation, contact Orifine with your name, mobile number, payment reference and approximate order time.

03

Shipping & delivery

Dispatch, delivery timelines and order tracking.

Is shipping free?

Yes. Orifine offers complimentary standard shipping on orders delivered within India.

When will my order be dispatched?

Ready-to-ship styles are generally processed and dispatched within 24 hours on business days.

Orders placed on Sundays, public holidays or during high-volume periods may begin processing on the next business day. Products with a longer dispatch period will state it on the product page.

How long does delivery take?

Delivery generally takes approximately 2–10 business days after dispatch, depending on the destination PIN code and courier serviceability.

Public holidays, festivals, weather and local courier disruptions may affect the estimate.

How can I track my order?

Tracking details are sent through SMS or email after the order is dispatched. Tracking may take a few hours to become active after shipment creation.

You may also visit the Track Your Order page.

Why did my order arrive in separate parcels?

Orders containing multiple products may occasionally be split so available items can reach you sooner.

Separate tracking details will be shared for each shipment. No additional India shipping charge will be added.

What should I do if my parcel looks damaged or tampered with?

If the outer parcel is visibly damaged or the seal appears tampered with, refuse delivery where possible or record the condition with the courier.

Retain the packaging and contact Orifine within 48 hours. Record a continuous unboxing video from the sealed state for missing-item or tampering claims.

04

Returns, exchanges & refunds

Eligibility, reverse pickup and refund processing.

What is Orifine’s return window?

Eligible products may be returned or exchanged within seven days of delivery.

The request must be raised within that period, and the returned item remains subject to inspection.

What condition must the product be in?

The jewellery must be unused, unworn and returned in its original condition with tags, box, pouch, inserts and packaging intact.

Any free gift or promotional item supplied with the order must also be returned.

How do I start a return or exchange?

WhatsApp your order number and registered contact number to +91-8433898381 within seven days of delivery.

Tell us which item you wish to return or exchange. For an incorrect, damaged or quality-related item, include clear photographs.

Is reverse pickup available everywhere?

Reverse pickup is available at most serviceable PIN codes. If pickup is unavailable, Orifine may ask you to self-ship the product using a reliable tracked courier.

Where approved, reasonable self-shipping costs may be reimbursed up to ₹80 during refund processing.

When will my refund be processed?

After the returned product is received and approved, Orifine generally initiates the refund within 7–10 working days.

Your bank or payment provider may require an additional 5–7 business days to reflect the amount.

How are Cash on Delivery refunds issued?

Approved COD refunds are processed to the UPI ID or bank account provided by the customer.

Ensure the details are accurate. Orifine may request verification before processing the refund.

Can I exchange a product for a completely different design?

Exchanges are generally offered for the same item, size or available variant.

To choose a completely different design, the original product may need to be returned and refunded first, followed by a new order.

05

Care & warranty

Keeping your jewellery looking its best.

How should I care for Orifine jewellery?
  • Put jewellery on after perfume, lotion and makeup.
  • Keep it away from water, sweat and harsh chemicals.
  • Remove it before bathing, swimming, exercising or sleeping.
  • Wipe gently after wear with a clean, soft, dry cloth.
  • Store pieces separately in their pouch or box.
Can I wear the jewellery in water?

We recommend removing plated jewellery before bathing, swimming or entering the sea.

Repeated exposure to water, chlorine, salt, soap and chemicals may shorten the life of the plating and affect the stones or settings.

How should I clean my jewellery?

Use a soft, clean and completely dry cloth. Wipe gently without applying pressure to stones or delicate settings.

Avoid toothpaste, abrasive polish, household cleaners, alcohol, sanitiser and hard brushes.

Does every Orifine product have a lifetime warranty?

No. Warranty coverage is product-specific and applies only where it is explicitly stated.

Orifine’s Lifetime Warranty currently applies to eligible fine 925 sterling-silver jewellery under the conditions of the Lifetime Warranty Policy . It should not be assumed to apply to every everyday or rhodium-plated product.

Are scratches, breakage or lost stones covered?

Normal wear, scratches, accidental breakage, deformation, lost stones, mishandling and third-party alteration are generally not covered unless the applicable product policy expressly states otherwise.

06

Gifting & customer help

Packaging, support and privacy questions.

Does the order arrive in gift-ready packaging?

Orifine orders are thoughtfully checked and packed in branded packaging suitable for personal use or gifting.

Packaging may vary depending on the jewellery, quantity ordered and current packaging availability.

Can I add a gift note?

Contact Orifine immediately after placing your order and before dispatch. Where operationally possible, the team will confirm whether a short gift note can be included.

How can I contact Orifine?

WhatsApp: +91-8433898381

Email: info@orifinejewels.com

Include your order number when contacting us about an existing purchase.

How does Orifine use my personal information?

Personal information is used for relevant purposes such as processing orders, arranging delivery, customer support, fraud prevention, store improvement and permitted marketing.

Read the Privacy Policy for full details and available privacy choices.

We could not find that answer.

Try a shorter search or contact the Orifine team through WhatsApp or email.

Still need help?

The Orifine team can help with product selection, sizing, an existing order, delivery, returns or anything else you need before choosing your piece.