Delivery
Dispatch timelines, tracking and delivery attempts.
Shipping policyWe’re here to help.
Need help choosing a piece, checking an order or understanding a return? Send us a message and the Orifine team will guide you.
Business Hours
Monday–Saturday
10:30 AM–6:00 PM IST
Office
Fort, Mumbai
Maharashtra, India
Send us a message
Complete the form below. For an existing purchase, include your Orifine order number.
Find the right answer
Some questions may already be answered in one of Orifine’s detailed customer guides.
Returns
Eligibility, pickup, exchanges and refund timelines.
Returns policyProduct Questions
Materials, CZ stones, sizing, jewellery care and offers.
Read FAQsPrivacy
Personal information, cookies and privacy requests.
Privacy policyOrifine office
For written correspondence and approved return shipments, use the address below.
Orifine Jewels Private LimitedOffice No. 8, 3rd Floor, Building No. 27,
National House Premises Co-operative Housing Society,
Fort, Mumbai – 400 001,
Maharashtra, India
Customer-support hours
Monday–Saturday
10:30 AM–6:00 PM IST
Closed on Sundays and public holidays.
Messages received outside support hours are reviewed during the next business period.
A note about account safety
Orifine will never ask you to share your card PIN, CVV, payment OTP, account password or remote access to your device. Use only the contact information published on orifinejewels.com.
Prefer WhatsApp?
Send the Orifine team a message for product selection, sizing or help with an existing order. Include your order number where applicable.