1
You Interact With Orifine
You may browse our website, create an account, place an order, join a mailing list, submit a review or contact customer support.
Privacy Policy
Your privacy, clearly explained.
This Policy explains what personal information Orifine collects, why we use it, when it may be shared and the choices and rights available to you.
Last updated: 21 July 2026
Information You Share
Such as your name, contact details, delivery address and order information.
Used With Purpose
To process orders, provide support, improve the store and communicate with you.
Protected With Care
Reasonable measures are used to protect information against unauthorised access or misuse.
Your Choices
You may request access, correction, deletion or help with a privacy concern.
Scope and who we are
This Policy applies when you browse, shop, create an account or otherwise interact with Orifine.
2
Information Is Processed
We process information needed to operate the store, complete your transaction, communicate with you and keep the experience secure.
3
You Remain In Control
You may manage marketing preferences and submit applicable privacy requests using the contact details on this page.
Information we may collect
The information collected depends on how you use the website and which features you choose.
01
Contact Information
Name, email address, telephone number, billing address, delivery address and gift-recipient details.
02
Order And Payment Information
Products viewed or purchased, cart contents, transaction status, payment confirmation, returns, exchanges, cancellations and order history.
03
Account Information
Login credentials, saved addresses, preferences, wishlist information and account settings where account features are used.
04
Communications
Customer-support messages, emails, WhatsApp or SMS conversations, product reviews, survey responses, complaints and feedback.
05
Device And Usage Information
IP address, device type, browser, operating system, pages viewed, interactions, referring links and website-performance information.
06
Preferences And Inferences
Product interests, shopping preferences and information inferred from your interaction with Orifine, where permitted by applicable law.
How information reaches us
Information may be provided directly, collected automatically or received from service providers.
1
Directly From You
When you create an account, place an order, submit a form, opt in to marketing, post a review or contact our team.
2
Automatically
Through cookies, pixels, tags and similar technologies when you browse or interact with the website.
3
From Our Partners
From Shopify, payment providers, delivery partners, analytics tools, marketing platforms and other authorised service providers.
How we use information
We process personal information only for relevant business, service, security and lawful purposes.
Orders And Delivery
Process payment, confirm orders, fulfil purchases, arrange delivery, provide tracking and manage returns or exchanges.
Customer Support
Respond to questions, requests, complaints, warranty concerns and service communications.
Store Improvement
Understand website performance, troubleshoot problems and improve products, content and customer experience.
Marketing
Send promotional communications and measure or personalise advertising where permitted or where you have provided the required consent.
Security And Fraud Prevention
Verify transactions, protect accounts, detect harmful activity and prevent fraud, abuse or unauthorised access.
Legal And Compliance
Maintain required records, respond to lawful requests, enforce our terms and protect Orifine, our customers and other persons.
Cookies and similar technologies
Cookies help the website function, remember choices, understand performance and measure marketing.
| Cookie category | Purpose | Your choice |
|---|---|---|
| Essential | Checkout, account login, security, fraud prevention and core website functionality. | Required for the store to operate correctly. |
| Preferences | Remember language, region, login status and other choices where available. | May be managed through browser or site settings. |
| Analytics | Understand visits, navigation, performance and how customers use the store. | May be limited through available privacy controls. |
| Advertising | Measure campaigns and show more relevant advertising on Orifine or third-party platforms. | May be managed through consent, browser and advertising-platform settings where available. |
Blocking certain cookies may prevent some store features from functioning correctly. Cookie choices may apply only to the browser or device on which they are selected.
Your privacy rights and choices
The rights available to you may depend on your location, the nature of your request and applicable law.
Access
Request information about personal data Orifine processes about you.
Correction
Ask us to correct inaccurate or incomplete information.
Erasure
Request deletion of eligible information, subject to legal, accounting, fraud-prevention and other permitted retention requirements.
Withdraw Consent
Withdraw consent for future processing where consent is the basis for that processing.
Marketing Choices
Unsubscribe from promotional email or request to stop promotional SMS or WhatsApp communication.
Grievance Redressal
Raise a privacy concern or complaint with Orifine using the contact information below.
Nomination
Where provided by applicable law, nominate another individual to exercise your privacy rights in the event of death or incapacity.
Other Applicable Rights
You may have additional rights, including portability or advertising choices, depending on where you live.
Detailed privacy information
Select a topic below to read the complete policy details.
When may Orifine share personal information?
We may share relevant information with authorised service providers that help us operate the store and provide services to you. These may include:
- Shopify and ecommerce infrastructure providers.
- Payment processors and fraud-prevention providers.
- Warehousing, fulfilment and delivery partners.
- Customer-support and communication tools.
- Analytics, advertising and marketing platforms.
- Cloud hosting, security and technology providers.
We may also disclose information where you direct us, provide consent, or where disclosure is reasonably necessary to comply with law, enforce our agreements, protect rights or investigate harmful activity.
Information may also be transferred as part of a merger, acquisition, financing, reorganisation, insolvency, sale of assets or similar business transaction.
What is Shopify’s role?
Orifine’s online store is hosted by Shopify. Shopify processes information required to provide and improve the ecommerce platform, checkout and related services.
In some circumstances Shopify processes information on Orifine’s behalf. In other circumstances, including certain Shopify consumer services and enhanced features, Shopify may independently determine how information is processed.
You can review Shopify’s consumer privacy information and submit applicable Shopify-specific requests using the links below.
Are payment-card details stored by Orifine?
Payments are processed through Shopify and authorised payment service providers. Payment providers may collect and process information required to authorise and complete your transaction.
Please review the privacy and security terms presented by the applicable payment provider during checkout.
Is personal information transferred outside India?
Orifine and its service providers may store, access or process information in countries other than the country in which you live.
Where required, transfers are handled using contractual, technical or other legally recognised safeguards. Information may also be processed in locations where Shopify or another service provider operates.
How does Orifine protect personal information?
We use reasonable administrative, organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.
No website, transmission method or storage system can be guaranteed to be completely secure. Please protect your password and avoid sending sensitive financial or identification information through unsecured channels.
Where required by applicable law, we will take appropriate steps in response to a qualifying personal-data breach, including notifications to affected persons or authorities.
How long does Orifine retain information?
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as permitted or required by law.
Retention may depend on:
- Your continuing account or customer relationship.
- Order fulfilment, returns, warranties and support.
- Tax, accounting and record-keeping obligations.
- Fraud prevention, security and dispute resolution.
- Legal claims and enforcement of agreements.
- Backup and disaster-recovery processes.
Information may be deleted, anonymised or securely restricted when it is no longer required.
How can I withdraw marketing consent?
You can unsubscribe from promotional emails using the unsubscribe link included in the message.
For promotional SMS or WhatsApp communication, follow the opt-out instructions in the message or contact Orifine using the details below.
Opting out of marketing does not stop essential transactional or service communications such as order confirmations, delivery updates, returns or security notices.
How can I submit a privacy request?
Email info@orifinejewels.com with the subject: “Privacy Request”.
Include:
- Your full name.
- Your registered email address or telephone number.
- Your Orifine order number, where relevant.
- The right or request you wish to exercise.
- Enough information for us to understand the request.
We may ask for information reasonably necessary to verify your identity and protect your data from unauthorised access. Requests will be handled within the timelines required by applicable law.
How does grievance redressal work?
You may submit a complaint regarding Orifine’s handling of your personal information by emailing info@orifinejewels.com with the subject: “Privacy Grievance”.
Our Privacy and Grievance Contact will review the matter, request additional details if needed and respond within the period required by applicable law.
Where applicable, you may approach the competent data-protection authority after first using Orifine’s internal grievance-redressal process.
Does Orifine knowingly collect children’s information?
The website and its services are not directed to children. We do not knowingly collect or process personal information from children without the authorisation or consent required by applicable law.
If you believe a child has provided personal information to Orifine without appropriate authorisation, contact us so that we can review and take appropriate action.
What about gift-recipient information?
If you place an order for another person, you may provide their name, telephone number and delivery address.
You should provide another person’s information only where you are authorised to do so. We use recipient details primarily to fulfil and deliver the gift order and communicate about that delivery.
Is Orifine responsible for third-party websites?
The website may contain links to external websites, social platforms, payment services or other third-party services that Orifine does not control.
Their privacy, security and content practices are governed by their own terms and policies. Review those policies before submitting personal information.
Can this Privacy Policy change?
We may update this Policy to reflect changes in our services, technology, business practices or applicable law.
The revised version will be posted on this page with an updated effective date. Where required, additional notice or consent will be provided.
Where can I read Orifine’s other policies?
Submit a privacy request
To request access, correction, deletion, consent withdrawal or grievance assistance, contact Orifine using the email below. Include the email address or telephone number associated with your account or order.
Privacy and grievance contact
Questions about this Policy, the personal information we process or an unresolved privacy concern may be sent to Orifine’s Privacy and Grievance Contact.
Orifine Jewels Private LimitedOffice No. 8, 3rd Floor, Building No. 27,
National House Premises Co-operative Housing Society,
Fort, Mumbai – 400 001,
Maharashtra, India