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Contact Orifine
WhatsApp your order number and registered contact number to +91-8433898381 within seven days of delivery.
Returns & Refunds Policy
A straightforward return experience.
Changed your mind or need a different size? Eligible unused products may be returned or exchanged within seven days of delivery.
Last updated: 21 July 2026
7-Day Returns
Raise your request within seven days of delivery.
Easy Exchanges
Exchange eligible items for the same style or variant.
Inspected With Care
Returned items are checked before approval.
Secure Refunds
Approved refunds are returned through a secure method.
How to request a return
Keep your order number, product and original packaging ready.
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Share The Details
Tell us which item you wish to return or exchange. For a damaged or incorrect item, include at least two clear photographs.
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Pickup & Inspection
Keep the item packed and be available for the courier. Approval is completed after the product reaches us and passes inspection.
Return eligibility
The following conditions help us keep every return fair, secure and easy to process.
Eligible for return
- The request is raised within seven days of delivery.
- The jewellery is unused, unworn and in its original condition.
- Original tags, box, pouch, inserts and packaging are intact.
- Any free gift or promotional item received with the order is also returned.
- The product was purchased through Orifine’s official website.
Return may be declined
- The request is raised after the seven-day window.
- The product shows signs of wear, use, damage, alteration or improper handling.
- Tags, original packaging, components or included promotional items are missing.
- The returned parcel contains fewer items than those listed in the return request.
- The item was bought from a marketplace or seller other than Orifine’s official website.
Exchange options
Exchanges are available within the seven-day return window and remain subject to product availability.
Damaged Item
We will arrange an exchange for the same item after reviewing the photographs and returned product.
Incorrect Item
If you received a different product, we will arrange an exchange for the item originally ordered.
Size Issue
Eligible sized products may be exchanged for another available size of the same style.
If the same item or required variant is unavailable, Orifine may offer a suitable alternative or process a refund after inspection.
How refunds are processed
Refund processing begins after the returned item reaches Orifine and passes inspection.
| Order type | Refund method | Processing timeline |
|---|---|---|
| Prepaid order | Original payment method | Initiated within 7–10 working days after verification |
| Cash on Delivery order | UPI ID or bank account provided by the customer | Initiated within 7–10 working days after verification |
| Approved self-shipping reimbursement | Added during refund processing | Reasonable return cost reimbursed up to ₹80 |
After Orifine processes the refund, your bank or payment provider may take approximately 5–7 additional business days to reflect the amount. Any original paid shipping charge is non-refundable.
Important for missing or tampered parcel claims
Contact Orifine within 48 hours of delivery and share a continuous 360° unboxing video showing the parcel being opened from its sealed state. Retain the outer packaging, shipping label and all contents until the claim has been reviewed.
Helpful information
Select a question below for additional policy details.
How do I start a return or exchange?
- WhatsApp your Orifine order number and registered contact number to +91-8433898381.
- Tell us which product you wish to return or exchange.
- For damage, incorrect-product or quality concerns, share at least two clear photographs.
- Confirm the pickup address and remain available for courier calls.
Requests must be raised within seven days of delivery.
How does reverse pickup work?
Reverse pickup is available at most serviceable PIN codes. Once arranged, please keep the return packed and respond to the courier’s calls.
A missed call, repeated unavailability or an incorrect pickup address may result in cancellation of the pickup. A new request may then be required.
What if reverse pickup is not available at my PIN code?
In rare cases, we may ask you to self-ship the product through a reliable tracked courier or India Post.
After dispatch, share the courier receipt and tracking number with our support team. Reasonable self-shipping costs may be reimbursed up to ₹80 during refund processing. Amounts above ₹80 may not be reimbursed.
Return AddressOrifine Jewels Private Limited
Office No. 8, 3rd Floor, Building No. 27,
National House Premises Co-operative Housing Society,
Fort, Mumbai – 400 001,
Maharashtra, India
What happens if part of the return is missing?
Every item listed in the return request must be included in the parcel, along with promotional products or free gifts supplied with the original order.
If fewer items are received than those included in the return request, the value of missing products or gifts may be deducted from the refund, up to their applicable selling price or MRP.
Can I exchange my product for a completely different design?
Exchanges are generally processed for the same item or another available size or variant of that style.
If you would prefer a different design, the original product may first be returned and refunded after inspection. You can then place a separate order for the new piece.
What if the replacement product is unavailable?
If the same style or required variant is unavailable, our team may offer the closest suitable option.
If an alternative is not suitable, an eligible refund will be processed after the returned item has been received and approved.
When will my refund appear in my account?
Once the returned product is received and approved, Orifine generally initiates the refund within 7–10 working days.
After initiation, the payment provider or bank may take approximately 5–7 additional business days to reflect the amount.
If the refund does not appear after that period, contact your bank or payment provider first and then share the details with Orifine support if further assistance is needed.
Can products purchased elsewhere be returned to Orifine?
This policy applies to products purchased through Orifine’s official website.
Products purchased from a marketplace, retailer or other seller are governed by that seller’s return and refund policy and must be returned through the original seller.
Where can I read the Shipping Policy?
Information about dispatch, delivery estimates, tracking and address changes is available in our Shipping & Delivery Policy.
Need help with a return?
Share your order number with the Orifine team. We will help you understand eligibility, arrange pickup where available and guide you through the exchange or refund process.