Scope of Warranty (What’s Covered)

Our Lifetime Warranty covers tarnishing or discoloration of plating on eligible fine 925 sterling silver jewellery purchased from Orifine’s official website/app.

• Proof of purchase (Order ID / invoice) is required.
• Coverage applies to normal, intended use of the jewellery.

Warranty Resolution & Orifine Wallet

Depending on the time from delivery, we’ll resolve your claim as follows:

Orifine Wallet can be used online only and is non-refundable and non-transferable.

Exclusions (What’s Not Covered)

• Regular wear & tear (minor scratches, abrasions) from normal use
• Breakage or deformation due to mishandling, impact, or accident
• Loss of stones or crystals
• Third-party alterations or resizing
• Custom-made jewellery sets
• Items without valid proof of purchase from Orifine

Eligibility & Preparation

• Keep your Order ID and invoice ready.
• Clean the item gently and take clear, well-lit photos showing the issue.
• Claims must be raised by the original purchaser or gift recipient with proof of purchase.

How to Raise a Warranty Claim

1. Email info@orifinejewels.com with subject: “Warranty Request – [Your Order Number]”
2. Include: your name, contact number, order ID, description of the issue, and clear photos (showing tarnish/finish).
3. Once approved, self-ship the product to:
   
   Orifine Jewels Private Limited
   Office No. 8, 3rd Floor, Building No. 27,
   National House Premises Co-operative Housing Society,
   Fort, Mumbai – 400 001, Maharashtra, India
4. Share courier details and AWB number in the same email thread.

Additional Notes

• All claims are subject to inspection and validation by the Orifine team.
• If the exact item is unavailable, we’ll advise the closest alternative or apply the wallet credit as per the table.
• Resolution timelines begin after the item is received and inspected at our facility.

Need Help?

We’re here to assist you with warranty questions or status updates.
Email: info@orifinejewels.com
WhatsApp: +91-8433898381