Twin hearts silver necklace

7 Days Returns / Exchange

Shop with confidence — no-questions-asked within 7 days.

Return Conditions

• Items must be unused, with original packaging and tags intact.
• An unboxing video is required for any missing-item claims (record from sealed state).

How to Initiate a Return / Exchange

1. WhatsApp your Orifine Order ID (e.g., #NEW1570…) and contact number to +91-8433898381.
2. Provide reason, upload at least two images, share pickup address & date, and choose refund method.

Refunds

• Processed in 7–10 working days (RBI guidelines) after pickup & verification.
• Prepaid: refunded to original payment method.
• COD: refunded to your UPI or bank account.

Exchange Policy – Within 7 Days

If the exact item isn’t available, we’ll help with the closest variant or process a refund.

Fine 925 Silver

• Every piece is crafted in hallmarked 925 sterling silver for long-lasting shine.
• We include an Authenticity Card with each product.
• Set with 8A-grade stones for exceptional brilliance and clarity.

Cash on Delivery

• COD available up to ₹14,999.
• Above ₹14,999 → Full prepayment required (COD not available).

Lifetime Warranty

Scope of Warranty

• Covers tarnishing or discoloration of plating on eligible silver jewellery.

Warranty Resolution & Orifine Wallet

Orifine Wallet can be used online only and is not refundable or transferable.

Exclusions from Warranty

• Regular wear & tear
• Breakage due to mishandling
• Loss of stones or crystals
• Third-party alterations or resizing
• Custom-made jewellery sets

How to Raise a Warranty Claim

1. Take a clear photo of the affected item showing the tarnishing/issue.
2. Email info@orifinejewels.com with:
   • Subject: “Warranty Request – [Your Order Number]”
   • Description of the issue
   • Photo evidence
3. Once approved, self-ship to:
   Orifine Jewels Pvt Ltd, Office No. 8, 3rd Floor, Building No. 27, National House Premises Co-operative Housing Society, Fort, Mumbai – 400 001, Maharashtra.
4. Share courier details and AWB number in the same email thread.

All claims are subject to inspection and validation by the Orifine team. We may decline if the issue falls outside warranty terms.